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RPA, a new standard for the Telecom industry

As more and more people turn to telecommunications companies to keep them connected with diverse, global networks, these companies must compete with one another to provide the fastest, most affordable, and cutting edge services. Yet, many telecom providers are burdened with rapid growth and large volumes of operational processes—managing data, controlling cost, increasing business agility, acquiring talent, and developing new services. Each of these pain points presents significant challenges in delivering the most 
innovative services to customers. This is where RPA is uniquely positioned to help telecom companies meet and overcome these challenges. Many industry analysts predict a significant rise in the next three to five years for automation as one of the key solutions for the telecom industry. Whether it is helping telecom companies manage large, unstructured datasets or increase their responsiveness to industry disruptions via streamlined operational tasks, RPA is perhaps the perfect match for the telecom industry as it continues to grow and develop on a global stage.

 

The right benefits, delivered

Fidesys offers intuitive, cutting-edge automation capabilities and global customer support unmatched by other automation platforms. We allow telecom providers to transform operational processes, achieve high levels of organizational growth, and significantly enhance the quality of customer service offerings.

Improved data communication and transmission

The platform interacts with the user interface like a human and gets implemented non-invasively in addition to existing programs. Is compatible with web, desktop, CRM, ERP, and Helpdesk applications, performing especially well (8X-10X faster) in Citrix environments. With ABBYY and OCR services, our software is able to help telecom companies remove data gaps between disparate information sources and reduce reliance on paper files.

High levels of data security

Our platform maintains robot-related activity reports and analytics but never locally stores any process-related data from the software robots. Because cyber security risks are a concern for 64% of US telecom providers, ensures that all customer and company information is kept confidential throughout automated operations.

Enhanced agility and scalability

The software robotic workforce can be easily sized up or down, with a simple mouse click and no additional costs. With the intelligent scheduling and multi-tenancy capabilities, telecom providers can deploy an agile workforce in the Cloud or on-premises from a single central server. Flexible automation can stretch across multiple business units and locations so that telecom providers can respond to permanent internal growth or temporary changes in customer demand.

Significant cost reduction

The costs are significantly less than the often prohibitive costs for telecom providers during BPMS or ERP implementation. Even more so, a software robot’s expense is about one-fifth of the cost for a full-time employee in the telecom industry. Our platform enables telecom providers to attain rapid internal cost reduction and ROI in as little as 3 months.