Similar to commercial organizations, the Public Sector faces issues that require immediate attention: from a high volume of work that blocks productivity, to employee shortage, from frequent regulatory and policy modifications to insufficient collaboratory tools to allow different departments to synchronize. For example, in the United States alone 58% of citizen-related processes are still paper-driven, while in the
United Kingdom only 20% of public service employees do strategic work that requires analytical thinking. RPA finds fertile ground and strong opportunities in the Public Sector, as it allows to prioritize human-centric services and declutter departments from redundant and time-consuming tasks. RPA has a positive impact on cost reduction, productivity, accuracy, data analysis and decision-making.