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The RPA boost for the Insurance industry

Most insurers today are facing one set of distinct challenges: how to create dynamic, high-growth business while managing risks and reducing costs at the same time? In many ways, they are caught between two conflicting concepts. On one hand, insurance customers are not different from general consumers. And today, all of them are savvy, connected and demanding. They expect fast, empowering and transparent customer experiences, on any of their devices, from wherever they might be. On the other hand, the enterprise applications within most insurance companies are 10 to 30 years old and were never intended to provide the functionality and 
capabilities required to meet the expectations of today’s customers. If anything, the systems have become more complex and rigid as they have changed to meet new business and compliance requirements. We find that most customers perceive the investment and risk associated with updating and upgrading these legacy systems to be prohibitive. Instead, what they are looking for is a technology that provides a bridge to the features and capabilities they need to stay competitive. Our RPA solution technology gives them a non-invasive way to integrate their core systems and ancillary software applications in a way the supports existing EAI and BPM architecture.

 

The right benefits, delivered

Intuitive user interfaces. Ease of implementation. Ability to cut the complexity of today’s global insurance industry. First-class customer service and support. Fidesys offers users all this in the form of complete RPA software solutions that transform your business processes. Move your company into the future, today.

Non-invasive compatibility

Our non-invasive nature allows software to be an ideal solution for insurers that still rely on legacy systems and disparate programs. Due to its highly accurate computer vision technology, the platform interacts with the presentation layer by imitating human keystrokes and mouse clicks, meaning that there is no need to replace the existing IT setup. RPA can be seamlessly implemented in addition to existing programs (such as web, desktop, CRM, ERP, Helpdesk, and Citrix applications). The implementation is up to 8x-10x faster than its competitors in cases where Citrix is used.

Intelligent operations

Our robots are compatible with Cognitive and Artificial Intelligence platforms, which are able to support insurance providers in their decision making during claims processing and customer risk analysis. By integrating Google, Microsoft, and IBM & ABBYY OCR technology, our platform enhances the RPA solution's value. OCR technology is a goldmine for insurance operations because it helps handle unstructured data and helps digitize operations. And now, with cognitive features like language detection, named entity recognition, and sentiment analysis, automation can meet the demands of complex decision making. Your business is about to go to the next level.

Compliance and security

With us, software robots’ actions are saved into a central log where they can be monitored live and reviewed. This enables insurance providers to produce detailed analytics for better risk profiling, maintain high levels of security and enable personalized services. The platform integrates Kibana for highly customizable data visualization. These features allow insurance providers to comply with easily while adapting to the fluidity of governmental regulations.

Scalability

The software robots can be increased or decreased in a matter of seconds without cost fluctuations. The uniquely scalable technology also enables multiple robots to be placed on a single virtual machine. Intelligent scheduling also means that active software robots are allocated to different workflows based on priority and demand using work allocation algorithms. Software robots can be deployed from the Cloud or on premise, while users across business units and geographies work together from a single secure server.