Most insurers today are facing one set of distinct challenges: how to create dynamic, high-growth business while managing risks and reducing costs at the same time? In many ways, they are caught between two conflicting concepts. On one hand, insurance customers are not different from general consumers. And today, all of them are savvy, connected and demanding. They expect fast, empowering and transparent customer experiences, on any of their devices, from wherever they might be. On the other hand, the enterprise applications within most insurance companies are 10 to 30 years old and were never intended to provide the functionality and
capabilities required to meet the expectations of today’s customers. If anything, the systems have become more complex and rigid as they have changed to meet new business and compliance requirements. We find that most customers perceive the investment and risk associated with updating and upgrading these legacy systems to be prohibitive. Instead, what they are looking for is a technology that provides a bridge to the features and capabilities they need to stay competitive. Our RPA solution technology gives them a non-invasive way to integrate their core systems and ancillary software applications in a way the supports existing EAI and BPM architecture.