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Mending the Healthcare industry with RPA

As patient numbers grow, healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing. To help overcome these operational pain points, more and more healthcare providers are embracing RPA to alleviate these challenges and drive enhanced efficiency and growth. Automation is predicted to have a 36% automation potential. This means more than a third of healthcare tasks—especially managerial, back-office functions—could be automated, allowing healthcare providers to offer more direct, value-based patient care at lower costs and increased efficiency.

The right benefits, delivered

Intuitive user interfaces. Ease of implementation. The ability to cut the complexities and eliminate the redundancies in today’s healthcare industry. With Fidesys Mobile, make the most of a simple user experience with streamlined implementation and unparalleled customer support. Our RPA solutions boost operational growth and create a positive patient experience unmatched by other companies throughout the automation industry.

Superior system compatibility

Our software non-intrusively runs automation through human-like interactions with the user interface using intelligent computer vision. Because the software is a process and is application-agnostic, allows automation of existing healthcare systems and applications (both native and web) to be modeled without affecting the underlying code. It also works exceptionally well in Citrix environments (8x-10x faster) where there is no access to the application’s user interface elements. This is crucial since

Streamlined front-office support

Patients are at the forefront of the healthcare industry, and RPA allows service providers to improve the quality of their forward-facing operations. With its cognitive RPA, the automation is able to achieve complex language, named entity recognition, and sentiment analysis capabilities by integrating Google, Microsoft, IBM & ABBYY cognitive and OCR services. When applied to digital helpdesks or communication platforms, platform front office capabilities allow software robots to efficiently respond to patient requests.

Better cost management

A software robot’s expense is typically one-fifth the cost of a full-time healthcare staff member. RPA can deliver up to 47% overall savings, especially in healthcare payer BPO. With the intelligent scheduling and multi-tenancy, healthcare providers can leverage a cost-effective workforce and significantly reduce operating costs. Robots can be deployed in Cloud or on-premises from a single central server, making automation possible across multiple independent business units.

Enhanced data confidentiality

Our robots does not locally store any process-related data from software robots. The platform only maintains robot-related activity reports locally. Patient information accessed during automation of data transfers or claims processing is always confidential.